Call centres have helped many companies to improve their service across Email, Calls, Web Chat, SMS and Social Media interactions with their clients. They can maximise the value of every interaction by delivering a consistent, personalized service while identifying cross-sell and up-sell opportunities.
Integrated
Our call centre solutions integrate seamlessly with CRM solutions and call recording and can easily blend inbound and outbound calls to manage sales campaigns and customer ordering processing.
Scalable
Our call centre solution can expand as your business grows. Multimedia channels can be expanded without adding hardware.
Well managed
Global Networks uses technology which allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their contacts and help to minimize call abandonment. We also provide supervisor and agent desktop interfaces to foster fast end user adoption. IP Office Contact Centre is ideal for employees located in the office, in branch locations, or working from home.
Global Networks can help you reach optimal business efficiency and maximize the value you get for your call centres.
